Terms
1. Who we are
ListStream is provided by Made By Matter Pty Ltd (ACN 699 846 896), Brisbane, Australia (“we”, “us”). These terms are an agreement between us and the real estate agency that creates a ListStream account (“you”). The person who creates the account confirms they have authority to accept these terms for the agency.
2. What ListStream does
ListStream publishes your property listings as web pages and structured data that search engines and AI assistants can read, tells search engines when listings change, and shows you reports about your listings. There are no fees for using ListStream under these terms.
Search engines and AI assistants are run by other companies. We don't control whether or how they read, store, show or quote your listings, so we can't promise that a listing will appear in any search result or AI answer.
3. Your account
- ListStream is for Australian real estate agencies. Give us accurate details, including your ABN, and keep them up to date.
- Keep sign-in details secure. You are responsible for what happens in your account, including actions by people you give access to.
- Tell us straight away at hello@liststream.com.au if you think someone has used your account without permission.
4. Your listings
When you or a CRM you have connected send us a listing, you confirm that:
- you are authorised by the vendor or landlord to advertise the property;
- the listing is accurate and not misleading, and complies with the law, including the Australian Consumer Law and the property advertising rules in your state (for example, rules on price guides);
- you own, or have permission to use, the photos, floor plans, text and other material in it, and permission to share it with us on these terms;
- the people named in it (such as listing agents) know their details will be published with the listing, and you have any consent the law requires.
Don't send us details of vendors, landlords, tenants or buyers. If a file contains vendor details, we remove them when we process it and don't publish them. We don't publish a price your CRM marks as hidden.
5. Permission to publish
You keep ownership of your listings. You give us a non-exclusive, royalty-free licence to host, copy, format, resize, publish and share your listings, including as web pages, structured data, JSON and in sitemaps and feeds, so that people, search engines and AI assistants can find them. This licence lasts while the listing is on ListStream and ends when it is removed. Copies that search engines or AI services already made may remain with them for a time; we have no control over those.
6. CRM connections
You can approve a CRM or other provider to send listings to ListStream for you, and revoke that approval at any time in your dashboard. We only accept listings from a provider while your approval stands, and only for your agency. Any fee a provider charges you is between you and that provider.
7. Fair use
Don't use ListStream to:
- publish a property you aren't authorised to advertise, or anything false, misleading or unlawful;
- interfere with or overload the service, get around its security, or access other agencies' data;
- copy or resell other agencies' listings in a way that breaches their rights.
8. Removing listings and suspending accounts
We may remove a listing, or suspend an account, if we reasonably believe it breaches these terms or the law, or puts people at risk. Where it's safe and practical, we'll tell you first and give you a chance to fix the problem.
9. Changes to ListStream and these terms
We may improve or change features. If we change these terms in a way that affects you, we'll email your agency's contact address at least 30 days before the change takes effect. If you don't agree, you can close your account before then and the old terms keep applying until it closes.
10. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that can't lawfully be excluded, including the consumer guarantees.
11. Limits on responsibility
To the extent the law allows: where we fail to meet a consumer guarantee that can be limited, our liability is limited to supplying the service again or paying the cost of having it supplied again; and neither of us is liable to the other for indirect or consequential loss, such as lost profits. This doesn't limit liability for fraud, or for loss we cause by not following the law.
You are responsible for the content of your listings. If someone makes a claim against us because a listing you sent breaches the law or someone's rights, you agree to cover our reasonable costs of that claim, to the extent the claim was caused by you.
12. Closing your account
You can close your account at any time by emailing us. We then take your listings off ListStream within 2 business days and delete your account details as set out in our Privacy policy. We can also close an account with 30 days' notice, or straight away for a serious breach of these terms.
13. Emails from us
We send emails your account needs, such as email address verification, password resets, and notice of changes to these terms. We won't send marketing emails without your consent, and every marketing email will include a way to unsubscribe.
14. Law and disputes
These terms are governed by the laws of Queensland, Australia. If there's a problem, please contact us first at hello@liststream.com.au so we can try to resolve it together.
15. Contact
Made By Matter Pty Ltd, Brisbane, Australia · hello@liststream.com.au